Privacy Policy
Effective Date: 20th May 2022
Definitions
Company Admin: User associated with a Customer who has the ability to, register you for an Logrithm account, create or modify your profile with in Logrithm websites, web-based or mobile apps.
Customer: Is a Company registered to use Logrithm websites, web-based or mobile apps, paid or unpaid.
Logrithm Account: Your personal account registered to provide you access to and use of Logrithm websites, web-based or mobile apps.
Personal Information: information that may be used to readily identify or contact you as an individual person, such as name, address, email address or phone number.
Introduction
Our Privacy Policy applies to all Logrithm websites, web-based or mobile apps that reference this policy, either in the information provided with them or the contractual terms that govern your use of these Apps.
This Privacy Policy applies to the processing of personal information submitted to us, provided to us, or otherwise collected from visitors and users of our various Logrithm products, sites, services, events, customers and prospective customers and their representatives; subscribers to our newsletters; and suppliers and business partners and their representatives.
This Privacy Policy describes how we process personal data for our own purposes. We also process personal data on behalf of our Customers subject to a written contract. We do not control the data processing or protection practices of our Customers, which may differ from those set out in this Privacy Policy.
If you do not want us to collect or process your information, do not use our Products, Software, Services, access our Websites, or download our App, or delete our App from your device if already downloaded.
Changes to our Privacy Policy
We may change this Privacy Policy from time to time. If we make any changes, we will notify you by revising the effective date at the top of this Privacy Policy. Where material changes are made, we will provide further notice by email to your Company Admin (employer) who can advise all authorised persons of the customer of such changes. We encourage you to review our Privacy Policy whenever you use our Services to stay updated with our information practices and the ways you can help protect your privacy.
Should you continue to use our Services, you continue to agree to the terms of our Privacy Policy and any changes that are made and are in effect.
What personal information does Logrithm process?
Logrithm processes information that identifies you which is submitted to us or, provided to us, or otherwise collected by us. This includes information such as:
Your name and contact information (telephone number, email, address);
Data relating to previous or ongoing business transactions, financial details and payment methods;
Company data such as the name, size and location of the company for which you work;
Unique identifiers such as customer numbers, drivers licence, mobile device identifiers, or cookie ID on your browser;
Demographic characteristics such occupation;
Data from surveys and publicly available information, such as social media posts;
IP address and information that may be derived from IP addresses or other device identifiers, such as geographic location;
Location information for a Logrithm product or a mobile device with an installed Logrithm app;
Visual and audio information, such as your picture and information about work Products and comments you post on our information sharing sites;
Information about a device you use, such as browser, device type, operating system, the presence or use of "Apps", screen resolution, and battery life;
Data related to your use of and interaction with the Sites, such as advertisements clicked or viewed, Sites and content areas, date and time of activities or the web search used to locate and navigate to a site;
Content that you create, input, submit, post, upload, transmit, or display in the process of using Logrithm products, sites or services. This content includes any personal information or other sensitive information that you choose to include.
How and Why Logrithm collects your personal information
Information is collected directly from you through personal interactions, registrations for apps or websites, or correspondence with us. Information is collected from your interactions with and use of our websites, apps, and products and services. We obtain information through our partners. We complement information we receive directly from you with information from other sources, in accordance with Applicable law. For example, we use data about the company you work for together with the information received from you to better understand the industry that you are working in. Furthermore, we obtain contact details, professional information, commercial information and behavioural data from business contact databases, publicly available resources, social networking websites and marketing service providers.
Logrithm product activation and updates
When you are registered to use a Logrithm product (software or hardware) for which we provide updates to you, we may process information about your Logrithm product and any product on which you may have it installed (including your IP address). Some of our apps connect to our servers and offer you the ability to install updates to the app, either in the background or upon your confirmation. We may keep track of information such as whether an update was successful or not. We may also use information collected through activation or app updates to validate that you hold a valid license to our product and confirm that it is genuine and properly licensed.
Stored information and content
Logrithm may use cookies or other tracking mechanisms to collect information about how you have used our websites and apps, and our servers may collect similar information when you are logged in to the app or website. Depending on the website or app, we work to collect this information, depending on the website and the app, on an anonymous basis, or it may include references to you. We may also access metadata and other information associated with other files stored on your device. This may include, for example, cached image files.
Aggregated Data & Analytics
Logrithm may use anonymised data to enhance our internal operations, products or services; or create new products and services; or license the aggregate data to third parties as defined in a Customer written contract. Where aggregated data is used, we will take all reasonable steps to anonymise and de-identify this data.
What does Logrithm use your personal information for?
Logrithm uses the information we collect about you (including Usage Information) in a number of ways, such as:
Providing you with our apps and websites for which you have registered or which you have purchased or licensed, as well as any products, software, services, support, or information you have requested, purchased or licensed from us;
For providing chain of responsibility and chain of custody information to licenced Customers of Logrithm for whom you generate transactional content, such as eDockets, in the course of using Logrithm products, sites or services;
Performing our obligations to our clients which have purchased or licensed products, software and/or services used by you;
To deliver you services, products, and support as necessary to perform the contract governing your use of our applications or to communicate with you;
Improving our products, software, services, websites and apps and their user experience by analysing their use to deliver a more personalized experience;
Generating de-identified and/or anonymized information about you or other users, and information that does not identify any individual or device, which may be used by us, our affiliates, and others without restriction;
Diagnosing problems in our products, software, services, apps and websites and notifying you of fixes;
Tailoring a website, app, or Logrithm ad to your likely interests;
Providing you with functionality and/or marketing specific to your location;
Communicating with you with regards to your business relationship with us, for example, when a contract is established or performed, or notifying you when subscriptions expire;
Keeping you informed about our company, our product updates, new app releases, special offers, and similar information;
Conducting market research about our Customers, their interests, and the effectiveness of our marketing campaigns;
Using your personal and behavioural data, to improve user experience of our products, software, services, websites and apps and to identify other persons that respond similarly;
Implementing cybersecurity initiatives, including reducing fraud, software and IP piracy, and protecting the confidentiality of your information;
As further described in supplemental Privacy Policy provided by us.
Monitoring usage and interaction statistics of our products, software, services, websites or apps, and/or to perform data analytics in order to assess and enhance our products, software, services, websites and/or apps;
Monitoring and/or process automatic crash reporting or other technical issues; and
In order to comply with applicable laws and regulations, such as to comply with a subpoena or other legal process, or to process an opt-out request.
Data Transfers
Data Access
Logrithm relies on other companies for a variety of reasons. We work with third party service providers, such as specialist companies in the area of processing credit card payments, providing software solutions and, providing hosting services, or supporting our business processes (such as weighbridge integrations or port predelivery notifications). Some of these third party providers have access to your personal information in order to provide services to you on our behalf, in order to help us manage or improve our products and services, and/or in order to provide you with a satisfactory user experience. Under our contracts with these service providers, they are not permitted to use your information for their own purposes (but may be permitted to use and disclose anonymized and de-identified information provided you are not identified as the source of the information).
Logrithm may also share your personal information:
With licenced Customers for whom you generate transactional content, such as eDockets, in the course of using Logrithm products, sites or services;
With our affiliates for the same purposes described in this Privacy Policy;
With third party providers (i.e. contractors or agencies) hired to deliver Logrithm marketing programs on behalf of Logrithm;
With our resellers or other authorized sales partners for the purpose of following up on your requests or marketing communications;
In legal proceedings in which we are a party or a third party, in compliance with lawful requests;
When we have a good faith belief that the disclosure is necessary to protect ourselves against fraud, for reasons of cyber defense, or otherwise protect the property and safety of Logrithm, our affiliates, our Customers and users;
If a company buys us or merges with us or we sell a part of our business and transfer customer information as part of this business: and
When you agree to the sharing.
Data Extraction
Where you have access to data that you have exported or that you have transferred to an integrated third party app. The security of this data rests with you and not Logrtihm. We highly recommended that you have your own policies governing data use and only integrate third party apps where you are comfortable with their policies and procedures.
Data Display
There are places within Logrithm’s websites and apps that allow you to upload or otherwise share content, models, comments, and to communicate with others. Sometimes you can limit who can see your contributions, but some places can be seen by other users of the app or website. Before sharing, make sure you understand with whom you are sharing your information. Please note that when you post messages on certain user forums on our websites and apps, your email address, user name, or name may be included and displayed with your message.
To remove content you have shared on our Websites and Apps, please use the same app or website feature you used to share the content. If another user invites you to participate in shared viewing, editing, or commenting of content, you may be able to delete your contributions, but usually the user who invited you has full control. If you have questions or concerns about this, please contact Logrithm directly.
Data Retention, Storage and Security
Data Retention
Your personal data will be retained as long as necessary to provide you with the services requested. When we no longer need to use your personal data to comply with contractual or statutory obligations, we will remove it from our systems and records and/or take steps to properly anonymize it so that you can no longer be identified from it, except as required under Applicable legal or regulatory obligations, e.g. statutory retention periods which can result from tax requirements and other compliance requirements or if we need it to preserve evidence within the statutes of limitation.
Data Storage
Your personal information and files are stored on Logrithm servers and the servers of our third party providers we hire to provide services to us. We may transfer your personal information across national borders to other countries in compliance with Applicable laws.
Wherever possible or when contractually bound Logrithm will only store your information on shore in your country of registration, except where this is not possible due to data centre limitations that prevent such action.
Data Security
We understand that the security of your personal information is important. We provide reasonable administrative, technical, and physical security controls to protect your personal information. However, despite our efforts, no security controls are 100% effective and Logrithm cannot ensure or warrant the security of your personal information.
We rely on the service provider and its security processes to safeguard the stored data in their controlled environment.
We restrict access to your personal information to our authorized employees, agents, and/or third party providers as necessary to fulfill our legal and business obligations and to provide you with our products, software, websites, services and apps.
The safety and security of your information also depends on you. Where we have given you (or where you have chosen) user log-in credentials (i.e. a user ID and password) for access to certain parts of our services or apps, you are responsible for keeping these user account credentials confidential. We ask you not to share your password with anyone. You are solely liable for the protection of user account credentials and for all use of your user account credentials.
Please note that we do not have any control over or responsibility for information or communications you share through our products, software, services, websites or apps, including for any third party websites accessed or linked through them.
Your Rights and Choices
Under some laws that may be applicable to you, you have rights with regards to your personal information like the following, except as noted:
The right to access – this means you can request that we provide you with a copy of the personal information Logrithm holds about you;
The right to correct – this means that you may ask us to correct any mistakes in that information, update your preferences, and/or to delete certain personal information.
The right to opt out – this means you may manage your preferences with regards to any marketing communications you receive from Logrithm, including your right to unsubscribe from receiving marketing communications at any time. This includes your right to request that we remove your email address from our marketing database or that we deactivate your Logrithm account.
The right to delete (erase) – this means you may ask us to delete your information from our systems and we will do so unless we are required to retain such information in order to provide services or the App to you or we require such information to comply with our legal and business obligations under Applicable law.
The right to transfer – this means you may request that we provide you a copy of your personal information, in a commonly used and machine readable format, to be provided to you or to a third party you specify.
My Privacy Preferences
We give you choices regarding our marketing practices. If you have consented that we directly market to you per email, phone or mail, you can withdraw this consent at any time by notifying us. For example, you can let us know if you no longer want to receive marketing information. If you are a business customer and have consented to our resellers and authorized sales partners sending you marketing communications, we will make the required information available to the relevant channel partner unless you tell us not to. We will not make consumer data available to third parties.
If you have any questions about these rights or you need assistance with requesting any of these rights, please contact Logrithm. Please note that we need to retain certain information about you for legal and internal business reasons, such as fraud prevention. We will retain your personal information for as long as necessary to provide you with the websites and apps you are eligible to use with your Logrithm Account and as needed to comply with our legal obligations and enforce our agreements, but any such information retained will comply with this privacy statement and Applicable law.
In addition, you have the ability to control some Usage Information as follows:
Mobile Applications Background Services. You can set your device to disable device Services or to block use of tracking technologies such as cookies.
Location Information. You can choose whether or not to allow the App to collect and use real-time information about your device’s location through the device’s settings.
Push Notifications. You may have the option to opt out of certain communications to you through the App, e.g., push notifications based on your device ID, through the App’s settings.
Please note that if you disable, block or reject these elements of the Usage Information, some parts of the App may then be inaccessible or not function properly.
Notifiable Data Breaches
As per the Notifiable Data Breaches scheme, Logrithm will notify if there’s reasonable grounds to suspect there’s been a breach or as directed to do so by the Commissioner. Where an eligible data breach is said to happen if, there is unauthorised access to, unauthorised disclosure of, or loss of personal information held by an entity; and the access disclosure or loss is likely to result in serious harm to any of the individuals to whom the information relates.
Contact Us
Logrithm
Suds Chetty, Co-Founder & CEO